Telephone Answering

Having our telephones answered 24/7 in a prompt and professional manner is essential to the running of our business

InTouchNow’s phone answering service helped us scale our business to over 100,000 customers

Businesses receive 34% more calls now than they did 5 years ago and on average, 45% of all inbound calls generate a new enquiry

Over the last decade, technology has given every person the ability to make calls where and when they want.

In response to this businesses now more than ever focus on how they can get the most from the customers who contact them, this starts with making sure every call is answered promptly and professionally every time.

We provide a 24/7 Answering Service to companies so that internal staff can work uninterupted whilst we answer calls from clients.

Calls can be patched through, messages taken or other more complex information collected before we pass the data to you.

After every call, we send a text and email notification, with the information also available via our App and Web Portal.

Please fill in your details below and a member of our team will call you within a few minutes

Systems meets service

Our telephony technology is built and maintained by us so we rely on no 3rd party products to keep the system running.

Our teams of UK based operators come from a variety of professional service backgrounds with a minimum of several years’ experience answering telephone calls.

Our service is run 24/7 365 days a year from the UK and provides a cost effective, scalable option to companies looking to grow or reduce in house secretarial costs.

Businesses report receiving 34% more calls now on average than they did 5 years ago




UK Based

Our UK based operators come from professional services backgrounds at companies across the UK. We offer office based, home based and blended teams giving continuity to your business

Open 24/7 365

We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7


Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work

Legal Understanding

We employ over 300 legal secretaries, split by areas of law so the people producing your documents are experienced in the areas of law that you practice



We answer all calls in the name of your company, as if we are based in your office and can either patch calls through to your phones or take messages.

​Overflow / Lunch time

We answer calls when there are no internal receptionists available. No call is ever missed and every caller is answered promptly and professionally, every time

Out of hours

In a 24/7 economy, companies are finding that customers engage their services at times of day that they previously would be closed. By employing a 24/7 answering service you can meet this need from consumers


Intouch now also handle outbound telephone contact

Outbound calls

As part of our service, we offer an outbound call service where we can respond to people who make contact with your business. This can be in response to a webform, email or a request for services or support. Once we have them on the phone we can provide any of our normal functions that we do for inbound calls