Helping those in the property sector to focus on the job at hand

DictateNow answer all of our calls after 3 rings to make sure that our customers are all dealt with promptly. By having them on hand 24/7 means we capture every lead no matter when they call

DictateNow offers transcription and typing services for those in the property sector, trying to juggle site visits and client meetings with the need to get reports drafted, quickly and accurately.

As the UK’s leading provider of transcription services, we have hundreds of experienced, qualified typists ready to turn your dictations into completed documents.

Our dedicated property team possess excellent sector knowledge, understanding the unique terminology and reporting language used by:

  • Surveyors
  • Architects
  • Estate agents
  • Inventory companies
  • Building contractors

Please fill in your details below and a member of our team will call you within a few minutes



UK Based

Our UK based operators come from professional services backgrounds at companies across the UK. We offer office based, home based and blended teams giving continuity to your business

Open 24/7 365

We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7


Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work

Legal Understanding

We employ over 300 legal secretaries, split by areas of law so the people producing your documents are experienced in the areas of law that you practice



As full secretarial Support

Many firms choose to either not employ secretaries or to re deploy their existing secretaries to the fee earning, client facing or paralegal roles.

As overflow

No caller wants to be kept waiting, by outsourcing the answering of your calls after 3/5 rings or x rings, you make sure the at each and every caller is tended to promptly and professionally.


Out of hours

One of the trends of recent years in other industries is towards always being open. We are a 24/7 answering service and by having us at the end of your phones, we can ensure you are always open


On your system or ours

We currently type work into more than 50 document / case management systems and our dedicated in house training team have processes in place to onboard new systems that we do not currently cater to.


Whatever you need typing, we have the resources to listen carefully and return work within hours, not days.

Our mobile app allows you to dictate on the go and speeds up the production of all of your documents, including:

  • building surveys
  • party wall notices
  • valuation reports
  • schedule of conditions
  • schedule of works
  • expert witness reports
  • homebuyer reports

Typical dictations will be returned on average in around 45 minutes, helping you deliver a more efficient and effective service to your clients. When you are up against a tight deadline, we have typists ready to work through the night to create completed documents for you.

Outsourcing transcription and document production services to us could help you reduce your headcount, or redeploy in-house resources to more valuable client-facing roles.

Our services are available 24/7/365 and the scale of our resources ensure you never have to worry about backlogs in busy periods, coping with sudden increases in workload, or the need for temporary staff to cover absence and holidays.

Benefits of the DictateNow service

  • Increased efficiency with fast transcription turnaround and overnight document production;
  • Improved client service – no more delays in client correspondence or transcription backlogs even during busy periods;
  • Reduced overheads by employing fewer secretaries;
  • Secretaries free to be redeployed for client liaison and value-added administrative work;
  • Maximised utilisation of expensive office space by replacing secretaries with fee earners;
  • The ability to cope with sudden or seasonal increases in workload, or busy periods;
  • Reduced need for temporary staff for sickness and holiday cover;
  • A highly cost-effective alternative to employing secretaries and temporary staff, 40%+ cheaper than employing a secretary.

Call today and we will arrange a free trial to demonstrate the benefits are more than just talk.

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