Business Answering Services
We operate in 4 countries in 3 languages, having a partner in InTouchNow that provides an integrated 24/7 multi language contact centre has allowed us to focus on growing our business whilst they manage the contact that our customers engage with us
We pride ourselves on being innovative and creative and we encourage you to test us out. Does your business have a unique or complex customer service strategy? If so, we can get our thinking caps on and create a unique proposition to suit your business.
Whether you sell products or make them, we appreciate that at all stages of a business life cycle, allocating financial resources to the essential business area may be the difference between growing and not.
We make sure that your receptionist and / or support costs are effective and manageable yet scalable
We work with companies across all business and industries.
When someone calls you, the experience that they have in those first few seconds can significantly impact the likelihood of them engaging your business.
We can run your entire receptionist service or support desk or provide overflow support to your existing teams.
WHY COMPANIES CHOSE US
Our UK based operators come from professional services backgrounds at companies across the UK. We offer office based, home based and blended teams giving continuity to your business
Open 24/7 365
We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7
Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work
We employ over 300 legal secretaries, split by areas of law so the people producing your documents are experienced in the areas of law that you practice
WAYS COMPANIES USE US :
Whether you operate an eCommerce platform or sell on one we have the right answering solution to make sure that your customers can always contact you. The most popular contact channel for online sales is Live Chat. By having this on your site or page buyers can engage with you throughout the checkout process. We can help make sure you are getting as many conversations as possible.
We can direct people to your store, provide stock up dates and opening times, aswell as text prospective customers with links to directions.
Government and Local Councils
We can provide payment processing, questions and answer services and ways of managing your receptionist costs so that you make best use of the financial resources that you have.
Once a call or live chat ends the information is logged into our system and you receive an email and / or a text with everything discussed. We also have a web portal and apps for iPhone and Android that allow you to monitor all communication that we take for your business.