Call Centres & Contact Centres
Running an ad driven business model, a 24/7 answering service is vital to our operation
Having an outsourced partner than can manage all of our customer contact across all channels has been essential to our client contact strategy
We operate in 4 countries in 3 languages, having a partner in InTouchNow that provides an integrated 24/7 multi language contact centre has allowed us to focus on growing our business whilst they manage the contact that our customers engage with us
Call centres have been around since the 1950s and sprung up in response to large telephone and postal companies seeing a growth of enquiries quicker than they could hire.
Today, we live in a different world, where customers expect a 24/7 service, delivered on the contact channel of their choice.
We run one of the UKs leading outsourced multi-channel contact centres, helping companies cater to customers all over the world across all contact channels.
We answer telephone calls, live chats, email, text messages and social media messengers to make sure that clients can contact your business and fulfil their needs & requirements 24/7.
We can fill out forms, quote for services, take orders / bookings or any other task that is undertaken by an internal agent.
Companies are seeing the benefit of having a professionally managed client contact strategy, that although outsourced, runs seamlessly on the company’s systems and inline with the company’s ethos.
We can provide dedicated outsourced teams to work for your business full time but at an average of 40% cheaper than a full-time member of staff.
Please fill in your details below and a member of our team will call you within a few minutes
Our ISO 9001 for security stands at testament to how important the security of the data that we process is to us
WHY COMPANIES CHOSE US
Our UK based operators come from professional services backgrounds at companies across the UK. We offer office based, home based and blended teams giving continuity to your business
Open 24/7 365
We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7
Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work
We employ over 300 legal secretaries, split by areas of law so the people producing your documents are experienced in the areas of law that you practice
WAYS COMPANIES USE US :
After the client has subscribed, you want then to be able to contact you with questions / issues at any time on any channel. By having us representing you on all contact channels, we can ensure that you are always open to service customer needs.
Whether you operate an eCommerce platform or sell on one we have the right answering solution to make sure that your customers can always contact you. The most popular contact channel for online sales is Live Chat, with customers spending upto 48% more on websites that they see as providing superior customer services experiences.
Whether it is returns, customer service or stock checks, our teams can work on your system to provide your customers the information that they need in a way that is cost effective for your business.
After each call
Through our web portal, we deliver realtime stats on customer engagement and other metrics to allow you to monitor the work we do on your behalf.
We can create custom integrations with your existing system to transfer data and client information between.