Local Government

DictateNow can help improve your productivity and save time

DictateNow is an integral part of our firm now, providing an essential typing service. They complete our work within our case management system which makes the service as seamless as possible. Solicitors outsource work to DictateNow themselves so that they can manage their and their secretaries workloads and so maintain the high level of service for our clients. It is particularly useful for work sent out of hours.
I like the fact that we have a team of DictateNow typists who have got to know our systems well. The turnaround times are excellent (generally in less than an hour) and if we have any issues they are resolved quickly. Nothing is too much trouble for them and some of our lawyers use the service as a primary source of typing.

DictateNow offers more than just digital dictation and transcription services to help Local Government and Public-sector organisations improve efficiency and productivity.

Whether you work in a Local Government department, are part of the in-house legal team or deliver administrative support for a Police Force or Fire Service, our cost-effective outsourced transcription and typing services, will help ease the pressure.

As the UK’s leading provider of transcription services, we have hundreds of qualified typists, all based in the UK and ready to turn dictations into completed documents that require little checking or correcting once returned to you.

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UK Based

Our UK based operators come from professional services backgrounds at companies across the UK. We offer office based, home based and blended teams giving continuity to your business

Open 24/7 365

We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7


Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work

Legal Understanding

We employ over 300 legal secretaries, split by areas of law so the people producing your documents are experienced in the areas of law that you practice



As a switchboard

Many firms choose to either not employ a receptionist or to re deploy their existing receptionists to the front desk, client facing or paralegal roles.

As overflow

No caller wants to be kept waiting, by outsourcing the answering of your calls after 3/5 rings or x rings, you make sure the at each and every caller is tended to promptly and professionally.


Out of hours

One of the trends of recent years in other industries is towards always being open. We are a 24/7 answering service and by having us at the end of your phones, we can ensure you are always open


Client Vetting

We can fill out registration forms, provide quotes for services or collect other data, so that when you speak to a client, you have all of the information to hand about their requirement.


Excellent call documentation

Once a call, live chat or piece of contact ends the information is logged into our system and you receive an email and / or a text with everything included. We also have a web portal and apps for iPhone and Android that allow you to monitor all communication that we take for your business.



Our dedicated administration team possess excellent sector knowledge and experience, understanding the unique terminology and reporting language used by:

  • County and City Councils
  • District and Borough Councils
  • London Borough Councils
  • Parish Councils
  • Town Councils
  • Unitary Authorities
  • Public sector bodies

DictateNow is ISO 9001:2015 certified, which demonstrates the importance we place on our customer-focussed quality management systems and for added peace of mind, we are ISO 27001:2013 certified for data security and confidentiality.

We have also achieved ISO 22301:2012 certification for business continuity, which guarantees our work and yours is completed without interruption, regardless of the problems either of us may encounter.

Always under budgetary pressure and with a need to deliver greater efficiencies whilst speeding up processes, there is always the danger of a backlog of typing – too few administration staff and no money for temporary cover. It is why our service is designed the way it is.

You can achieve significant cost savings by outsourcing tasks to DictateNow instead of using expensive temporary staff, or replacing administrative support lost through natural wastage.

We combine technology with extensive typing resources, spread throughout the country, to deliver the high-quality support you need, at a cost you can afford. You simply pay as you go, charged on the length of your dictation, which will usually be returned in around 45 minutes.

Our experienced team of typists are ready whenever you need them, including office hours, evenings, weekends and holidays, to undertake dictation transcription or typing of your work to include:


  • Planning Applications
  • Reports
  • Minutes and Meeting papers for Council Meetings
  • Agendas
  • Minutes from surgeries of Local Councillors


Implementing DictateNow Office, our internal transcription workflow platform, you will not only improve the flow of work through your in-house resources, but have the ability to outsource work to us in the busy periods or when holidays or absence stretch your resources thin.

Please contact us to discuss your needs and arrange a free cost analysis to demonstrate the likely savings.

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