Live Chat Answering
We have seen a 15% growth in average checkout value since implementing your live chat on our shopify store
Having an outsourced partner than can manage all of our customer contact across all channels has been essential to our client contact strategy
World Class technology
We understand how important it is to get visitors to your website. Whether your traffic is organic or ad driven we provide an outsourced answering service to make sure every web visitor is tended to 24/7 365.
No company is able to capture 100% of their website traffic so by adding an additional contact channel, you will be able to convert a higher percentage of your visitors to leads at no additional ad cost.
Our chat widget takes no more than 5 minutes to install on your website and we provide you with all of the instructions to do this.
The widget like the one in the bottom right corner of this page is branded using your company’s colours and logo.
Once active, we manage all communication through the chat widget 24/7 365, no matter how many visitors you receive.
Please fill in your details below and a member of our team will call you within a few minutes
Live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rate
WHY COMPANIES CHOSE US
Our UK based operators come from professional services backgrounds at companies across the UK. We offer office based, home based and blended teams giving continuity to your business
Open 24/7 365
We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7
Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work
We employ over 300 legal secretaries, split by areas of law so the people producing your documents are experienced in the areas of law that you practice
Pro active or reactive chat ?
Like the one on this page, the window pops up to offer the visitor help, which increases engagement
These are driven by the user interacting with the widget.
Different types of proactive and reactive chat are available based on the needs of your website / business.
The number of consumers that use live chat over the phone and email support has increased by more that 50% since 2012
Experienced in many industry verticals
Our teams of chat agents are experienced across all industries in answering questions and extracting information from visitors. We log this information in our system and you receive an email and / or text message with the data and message contained.
Live chat takes off !
Live chat is expected to grow by as much as 87% in the next 12-18 months, having overtaken other options as the most preferred channel for customer communication, find out why over 40,000 companies per month are adding live chat to their websites.
Our service is run 24/7 365 and provides a cost effective, scalable option to companies looking to grow or reduce in house secretarial costs.