Healthcare Answering Services

With fast turn around times DictateNow can keep up with the often time sensitive requirements of the medical sector

Having an outsourced partner that can securely access patient records and book appointments provides a seamless extension of our business has created a substancial cost saving for us, allowing us to recruit more doctors


DictateNow is one of the UK’s leading providers of digital dictation, transcription and typing services for the Healthcare sector in the UK.

We understand medical transcription is always important and always urgent, which is why our dedicated teams support NHS Trusts, GP surgeries, private practices and other healthcare providers throughout the UK.



UK Based

Our UK based operators come from professional services backgrounds at companies across the UK. We offer office based, home based and blended teams giving continuity to your business

Open 24/7 365

We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7


Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work

Legal Understanding

We employ over 300 legal secretaries, split by areas of law so the people producing your documents are experienced in the areas of law that you practice



As full secretarial Support

Many firms choose to either not employ secretaries or to re deploy their existing secretaries to the fee earning, client facing or paralegal roles.

As overflow

No caller wants to be kept waiting, by outsourcing the answering of your calls after 3/5 rings or x rings, you make sure the at each and every caller is tended to promptly and professionally.


Out of hours

One of the trends of recent years in other industries is towards always being open. We are a 24/7 answering service and by having us at the end of your phones, we can ensure you are always open


On your system or ours

We currently type work into more than 50 document / case management systems and our dedicated in house training team have processes in place to onboard new systems that we do not currently cater to.


None of your work goes overseas when you partner with DictateNow. Our medical transcription typists have extensive experience in NHS and private healthcare secretarial roles in the UK, which ensures you receive a secure, high quality service with medical terms easily understood in context.

Our team have a broad range of experience of medical specialties, allowing us to match their skills to the specialist areas of medicine for which you require transcription services.

Accurate work and checking by our in-house Quality Assurance team means less checking required by you. The standard you can expect from our service is equivalent to that which you would expect from your in-house support services or even better!

We recognise the increasing budgetary constraints in the healthcare sector and shape our service to help you free-up resources and pay only for the time it takes to transcribe; not for holidays, sick days or time at the coffee machine.

In the current economic environment, our digital dictation and transcription outsourcing services provide clear benefits, beyond just reducing the turnaround time of dictation tasks to hours and increasing the efficiency across departments.

Please get in touch today, so we can discuss your needs, explain our services and start your free trial.

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