Focus Group and Market Research

Accredited by the Market Research Society, DictateNow provides multi speaker transcription services to market research firms operating focus groups across the UK.

We provide an accurate, high-quality service with quick turnaround times and specialise in the transcription of multi-voice recordings, like those you arrange for focus groups or market research interviews.

Whether it’s a focus group of twenty executives or a conference call interview with just a few consumers, we can help you capture every word. And all the necessary hardware and software is available from us, if you are new to all this.

Please fill in your details below and a member of our team will call you within a few minutes



UK Based

Our UK based operators come from professional services backgrounds at companies across the UK. We offer office based, home based and blended teams giving continuity to your business

Open 24/7 365

We are always open, our commitment to a diverse workforce has meant that we have teams of people working 24/7


Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work

Legal Understanding

We employ over 300 legal secretaries, split by areas of law so the people producing your documents are experienced in the areas of law that you practice



As full secretarial Support

Many firms choose to either not employ secretaries or to re deploy their existing secretaries to the fee earning, client facing or paralegal roles.

As overflow

No caller wants to be kept waiting, by outsourcing the answering of your calls after 3/5 rings or x rings, you make sure the at each and every caller is tended to promptly and professionally.


Out of hours

One of the trends of recent years in other industries is towards always being open. We are a 24/7 answering service and by having us at the end of your phones, we can ensure you are always open


On your system or ours

We currently type work into more than 50 document / case management systems and our dedicated in house training team have processes in place to onboard new systems that we do not currently cater to.


If you are seasoned campaigners, you will know how much easier and more accurate the transcriptions will be when speakers introduce themselves and try not to speak over each other.

Our experienced, UK-based typists will deliver accurate transcriptions that capture every word, but with all the ‘ums’ and ‘errs’ removed, to give you the full picture and essential information without interrupting the flow.
However, we can just as easily provide verbatim transcripts with every sound left in, if you really want to capture nuanced reactions; it’s a special skill we are renowned for.

We will happily produce transcripts to your specification and our focus group transcription will work with almost any digital audio files; record it and we can transcribe it. Transcriptions are typically returned as password protected email files, but whatever format works for you, works for us.

And remember, we charge by the minute of your recording and will provide a firm quote once we have the files.

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